Volunteer with us

There are so many ways to get involved, from admin, fundraising, and trusteeship, to helping our clients find the information and advice they need. Our volunteers give confidential advice online, over the phone, and in person, to help our clients resolve their problems.

Our Volunteering Roles

Trustee

Trustees are volunteers who are expected to use their skills, knowledge and experience to help guide and govern their local Citizens Advice. They work with the Chief Executive and other staff to shape strategy and give direction.

This includes making sure that their local Citizens Advice is:

  • Doing what it was set-up to do, such as offering high quality advice services to the local community.
  • Complying with the law, including upkeep of premises, insurance, recruitment and equipment.
  • Securing money to meet current and new demands, and that all funds are used responsibly.
  • Recognised and valued by local organisations, funders and people, who are aware of the vital service their local Citizens Advice provides.

Attendance at regular meetings is expected by all trustees. Sometimes trustees will get involved in additional governance projects, such as supporting fundraising, developing strategy or overseeing HR procedures.

Within a board, some trustees will have a specific role, such as being the Chair, Treasurer or Secretary. These positions have defined responsibilities, such as chairing and facilitating meetings (Chair), overseeing the budget (Treasurer) and taking and circulating minutes (Secretary).

Admin

Our admin volunteers contribute to the day to day running of the local Citizens Advice making sure that everything runs smoothly. These roles may involve welcoming clients face to face, answering the phone, filing, sorting post, and typing up information.

Fundraising

We are a registered charity reliant on money from local authorities, companies, charitable trusts and individuals. Fundraising volunteers may help with organising events or other activities to raise money, create presentations or newsletters and look for other fundraising opportunities.

Researching and Campaigning

Citizens Advice research and campaigns volunteers identify trends in the problems experienced by our clients, to see where policies and practices are negatively affecting our clients. Our volunteers may do research, such as client surveys, to find out more about the issues, and then organise a campaign to bring about change. This might be writing a press release for the local paper, writing to an elected official like a local councillor, holding a public awareness raising event, or using social media. 

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Let’s hear what our volunteers think 

Don’t just take our word for it.  Here are a few volunteers explaining about why they volunteer with Citizens Advice

What Our Volunteers Say

“Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Sed molestie, velit ut eleifend sollicitudin, neque orci tempor nulla, id sagittis nisi ante nec arcu. Fusce porta bibendum convallis. Morbi fringilla sollicitudin scelerisque.”

David Cole, Monarch

“Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Sed molestie, velit ut eleifend sollicitudin, neque orci tempor nulla, id sagittis nisi ante nec arcu. Fusce porta bibendum convallis. Morbi fringilla sollicitudin scelerisque.”

David Cole, Monarch

“Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Sed molestie, velit ut eleifend sollicitudin, neque orci tempor nulla, id sagittis nisi ante nec arcu. Fusce porta bibendum convallis. Morbi fringilla sollicitudin scelerisque.”

David Cole, Monarch

“Class aptent taciti sociosqu ad litora torquent per conubia nostra, per inceptos himenaeos. Sed molestie, velit ut eleifend sollicitudin, neque orci tempor nulla, id sagittis nisi ante nec arcu. Fusce porta bibendum convallis. Morbi fringilla sollicitudin scelerisque.”

David Cole, Monarch