How we can help

There is a lot of online and self help materials available which may be able to answer your query without the need to contact us.  Simply click on the title for more information.

However, if you’re unsure about anything, you can visit one of our drop in sessions or call us on 0300 330 1194

Welfare Benefits

It’s important to make sure that you get all the help that you’re entitled to and our advisers can carry out a benefit check for you at one of our drop in sessions.  Check our opening times.

Alternatively, depending on your situation, you can also use the Turn2us, Entitledto and Policy in Practice benefit calculators online to check which benefits you can get. 

Housing

It’s important to know your rights and responsibilities when it comes to your home.  We have appointments available with housing specialists who can help with any landlord issues, disrepair or the threat of eviction.  Call us on    0300 330 1194 to make an appointment.

Family

We have a family solicitor who offers 30 minute advice sessions on family problems at our offices in Sunderland.   Call us on 0300 330 1194 to discuss making an appointment.

Pensions

We can advise on general pension enquiries and we offer Pensionwise appointments at each of our offices in Sunderland and Washington.

Healthcare

Problems about health care range from knowing what you are entitled to from the NHS to how to complain if the service is poor. 

Debt and Money

Dealing with money issues can sometimes be daunting, but if you don’t understand how things like credit or mortgages work, you could end up losing out financially or getting into debt.

Our specialist advisers can support you in working out an affordable repayment plan or applying for bankruptcy.   To make an appointment, please call us on 0300 330 1194.

Work

When you are in work, you can be faced with many difficult situations, so it is important you know what your rights are.  If you’re not sure of your holiday entitlemtn or you feel that you have been unfairly dismissed, we can advise on the next steps. 

Consumer

We have a wealth of tools and information on consumer matters including template letters. We even have a dedicated Consumer team who you can chat to about any consumer problems.

Law and Courts

You can find out more about your rights, as well as what to do if you face discrimination, need legal advice or have to go to court without a lawyer.

Discrimination

You can find out more about your rights, as well as what to do if you face discrimination, need legal advice or have to go to court without a lawyer.

If you can’t find what you are looking for, call us on 0300 330 1194